Refunds, Returns & Exchanges
Shipping Policy:
All items purchased through Kashida are securely delivered to the buyer’s doorstep using reliable shipping partners. If service is unavailable through these couriers, alternative arrangements are made to ensure delivery.
Shipping Charges:
Shipping is complimentary on all orders.
Exchange Policy:
We do not support exchanges currently.
Delivery Time:
Products are typically delivered within 10-12 working days after order confirmation, while custom designs may require 15-25 days. For any updates, email Orderkashida@gmail.com.
Returns and Refunds:
Currently, we only accept returns for products damaged during transit. To initiate a return, contact us within 48 hours, providing a box opening video and photo as proof.
International Orders:
International purchases are not eligible for return, exchange, or cancellation. For tracking, email Orderkashida@gmail.com
Can I return, exchange or cancel an international order?
Please note that international orders are not eligible for returns/cancellations or exchanges. For tracking please email us on Orderkashida@gmail.com
Payments:
We accept international credit cards for overseas orders.