Delivery Information

SHIPPING POLICY

What is the cost of shipping?

  • Within India: We offer free shipping on all orders.
  • International Orders: Shipping charges will be calculated based on the weight of the package and the destination country. The exact shipping fee will be displayed at checkout before you place your order.

How long will it take for the order to reach me?

Please refer to the product page for the estimated shipping and delivery timelines.

  • Domestic Orders (India): It takes about 10-12 days for delivery after shipping.
  • International Orders: It takes about 12-15 days for delivery after shipping.

For orders with multiple items, they may arrive in separate shipments. Delivery times are indicative and might be affected by delays beyond our control. We will keep you informed in case of any such delays.

What can I do if my order dispatch is delayed?

We will try our best to deliver your products within the estimated times. If your package has not arrived by the expected delivery date, please contact us at +91 -7023043365 or email Orderkashida@gmail.com, and we will assist you in resolving any issues.

My order has been shipped. Can I track it?

Yes! For domestic orders, once your order has been dispatched, you will receive an email with the tracking number and courier details. You can track the status of your package 24 hours after dispatch.

For international orders, we ship within 10-15 working days, and tracking information will be provided as soon as the order is dispatched.

CUSTOMS & DUTIES

International customers are responsible for customs and duties. These charges cannot be estimated by us and depend on the destination country's laws. We cannot assure you whether any duties will apply or not, as it is beyond our control.

SELF-COLLECTION @ KASHIDAJAIPUR

If you wish to self-collect your order, please email us at Orderkashida@gmail.com with your order number after confirmation.

  • Orders must be collected within 2 working days of receiving the confirmation email.
  • Uncollected orders will be shipped to the provided shipping address after this period.
  • Self-collection is available 1 day after placing the order.

CANCELLATION POLICY

Customer-Initiated Cancellations

Prepaid orders are not eligible for cancellation. By placing an order, you agree to accept Kashida Jaipur's decision regarding cancellations.

Cancellation by Kashida Jaipur

There are certain situations where we may need to cancel an order, including:

  • Product unavailability
  • Errors in product or pricing information
  • Issues identified by our fraud detection department

We reserve the right to refuse or cancel any order at our discretion. If your order is canceled after payment, we will refund the amount to your original payment method. You agree to accept our decision in these cases.

COURIER SERVICE

  • Domestic Orders: Delivery takes 10-12 business days, excluding weekends and holidays.
  • International Orders: Delivery time will depend on the destination, and the shipping charges will vary based on the weight of the package.
  • Orders are dispatched within 48 hours of payment confirmation.
  • Delivery is trackable and 100% insured.
  • A signature will be required upon delivery. If no one is available to receive the package, the courier will attempt redelivery up to two more times.

Once the order is shipped, we will send you the courier and tracking details. It is your responsibility to follow up with the courier service, though we can assist with order status updates.

MAILING HOURS

Orders are processed and packed during our operational hours, from 10:30 AM to 6:30 PM, Monday to Friday, excluding public holidays.